Refund Policy

Subscriptions

You may request a full refund within 14 days of the first charge, for any reason.

Renewals are refundable within 7 days, provided you have not consumed credits from that cycle.

Cancelling does not automatically refund the current period: access continues until the end of what you already paid for.

Credit packs

Unused credit packs are refundable within 14 days.

Credits already spent on completed renders are not refundable — the server cost has been incurred.

Credit spent on a render that failed through our fault returns to your balance automatically, without asking.

How to request

Write to suporte@prumora.com with your account email and the purchase date, or use Paddle's customer portal, reachable from your projects area.

Approved refunds are processed by Paddle and usually take 5 to 10 business days to appear on your statement, depending on your card issuer.

Statutory withdrawal rights

If the law of your country grants a longer cooling-off period than described here, that period applies.

In the European Union, consumers have a 14-day right of withdrawal for distance contracts, subject to the exceptions for digital content that has already been supplied.